Privacy Policy

1. Introduction

SOFTWELL LLC (“Softwell,” “we,” “us,” or “our”), a Missouri Limited Liability Company (File No. LC014642809), is committed to protecting the privacy of individuals who visit our website at softwell.online (“Site”) and who interact with our technology outsourcing services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services.

2. Information We Collect

2.1 Information You Provide

When you interact with our Site, you may voluntarily provide:

• Contact information (name, email address, phone number)
• Business information (company name, job title)
• Project details submitted through our contact form
• Communication records when you correspond with us

2.2 Automatically Collected Information

When you access our Site, we may automatically collect:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage data (referring URLs, click patterns)

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to inquiries and provide requested services
• To communicate about projects, proposals, and service updates
• To improve our Site functionality and content
• To comply with legal obligations and protect our rights
• To detect and prevent fraudulent or unauthorized activity

4. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the CCPA grants you specific rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the “sale” of your personal information. Softwell does not sell personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To exercise any of these rights, contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our Site and delivering services
• Legal authorities when required by law or to protect our rights
• Business partners in connection with a merger, acquisition, or asset sale (with notice)

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for a maximum of 36 months unless a longer retention period is required by law or an active business relationship exists.

8. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance functionality and analyze usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: